Senior Care Operations Manager

3 weeks ago


Fakenham, Norfolk, United Kingdom Helping Hands Full time

At Helping Hands, we're committed to delivering exceptional care to our customers. As a Senior Care Operations Manager, you'll play a vital role in ensuring the highest standard of care is maintained across our branches.

Main Responsibilities

  • Manage the day-to-day operations of the branch to ensure efficiency, profitability, and exceptional customer care.
  • Hold the CQC/CIW registration for the branch and ensure compliance with CQC/CIW guidelines.
  • Recruit, train, and develop a team of carers to deliver high-quality care services.
  • Identify and pursue new business opportunities to drive commercial growth.
  • Regularly review branch operations to ensure customer needs are met and policies are implemented effectively.

About You

To succeed in this role, you'll need a level 5 NVQ in Management in care or be willing to work towards achieving this. You'll also require knowledge of regulatory requirements and best practice in line with CQC/CIW guidance, as well as experience in the care sector at management level.

Benefits

  • Career progression opportunities
  • 23 days annual leave, rising to 25 after 2 years of service
  • Blue Light Card offering discounts from businesses and services
  • Access to our employee assistance programme
  • Support to complete nationally recognised qualifications
  • Refer a friend scheme
  • Bonus scheme
  • Annual salary review

Helping Hands is committed to promoting a diverse and inclusive workforce, creating a comfortable working environment for all staff. All applications will be treated fairly in line with our Equality and Diversity Policy.



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