IT Training and Process Analyst

2 weeks ago

Leicester, Leicester, United Kingdom IDEAL PERSONNEL Full time

Job Title: IT Training and Process Analyst

Job Summary:

We are seeking an experienced IT Trainer and Process Analyst to join our close-knit IT team. As an IT Trainer and Process Analyst, you will be responsible for designing and delivering IT training, improving employee technical skills, and supporting the IT Director with various tasks to provide a smooth IT process for the business.

Key Responsibilities:

  1. Identify IT training needs for all users, across all offices
  2. Design and maintain all training materials, user guides, and training videos for all required IT training
  3. Maintenance and delivery of the IT Induction programme for new starters
  4. Design and deliver a range of structured and ad hoc training opportunities and provide advice and guidance to users, at all levels, across the business
  5. Contribute to the policing of IT quality standards and IT policies throughout the business
  6. Supported by the IT Director and other members of the Digital Adoption Team, work with each department to document business processes and identify efficiency savings through the use/adoption of technology

Requirements:

  1. Knowledge/understanding of IT packages such as Microsoft Office, Microsoft Windows
  2. Strong communication and presentation skills
  3. GCSE Grades A to C or equivalent
  4. Excellent attention to detail and confidentiality
  5. Excellent communication skills (written and verbal)
  6. Ability to work professionally and independently
  7. A working and support knowledge of legal software applications is desirable
  8. Good customer service skills

Work Location: In person, contracted office with the ability to travel to other regional offices when required.

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