Delivery Excellence Specialist
7 days ago
We are seeking a highly skilled Delivery Excellence Specialist to join our team on a Fixed Term Contract until 31/12/2024.
This is an exciting opportunity for a professional to make a real impact in the final mile of the parcel journey. As a key member of our evolving team, you will be responsible for driving continuous performance through successful capacity management and round coverage.
The ideal candidate will have a customer-focused approach, excellent negotiation skills, and the ability to adapt to different styles and behaviours. They will also possess previous experience in coaching, supporting and motivating colleagues, as well as problem-solving and planning effective contingencies and solutions.
About the Role- Accountable for ensuring the timely resolution of customer concerns by working with self-employed couriers and customer service agents.
- Responsible for managing relationships with delivery units to ensure high-quality services are delivered to both couriers and customers.
- Motivate and engage self-employed couriers to deliver exceptional customer experiences.
We are a forward-thinking business committed to delivering a fantastic parcel experience to our customers every day. We offer an excellent remuneration package, fantastic opportunities for progression, learning, and development.
If you are a motivated and results-driven individual who shares our passion for delivering excellence, we would love to hear from you.
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