Food Service Associate

3 weeks ago

London, Greater London, United Kingdom ME London Hotel Full time

Deliver Exceptional Guest Experiences

As a Food Service Associate at ME London Hotel, you will play a vital role in ensuring our guests receive exceptional service and have a memorable dining experience. Your primary responsibility will be to deliver high-quality service to all guests in the restaurant, adhering to operational standards and relevant legal requirements.

Key Responsibilities:

  • Provide warm and professional greetings to guests upon arrival, addressing returning guests by name to create a personalized experience.
  • Be thoroughly knowledgeable about all food and beverage offerings, capable of describing menu items clearly and helpfully.
  • Support guests in selecting their orders and encourage additional purchases, responding confidently to any menu-related questions.
  • Take and relay food and beverage orders promptly to the kitchen or bar for preparation.
  • Address guest questions promptly and refer complaints or compliments to the duty manager as necessary, always being familiar with the hotel's complaint-handling procedures.
  • Maintain cleanliness and order in all service-related areas before, during, and after shifts.

What We're Looking For:

  • Excellent customer service skills
  • Ability to stand for long periods
  • Fluency in English
  • Spanish knowledge desirable
  • Excellent grooming and presentation standards

The successful candidate must already have eligibility to work in the UK.

Our Benefits Package Includes:

  • Competitive salary
  • Holidays: 28 days' holiday including 8 public holidays
  • Contributory pension scheme
  • Refer a friend bonus: £500 (subject to successfully completed 6 months' probation)
  • Discounted dental and health cover with HSF
  • Travel and food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
  • Personal development: programs designed to support your career right from the start, with unlimited access to online learning platform
  • Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
  • High street discounts: with Perks at Work

At Meliá, We're Committed to Equality and Diversity

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Join Our Team and Be Part of a Global Family

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