Contract and Delivery Manager

4 weeks ago


Bradford, Bradford, United Kingdom Integral UK LTD Full time
Job Description

As a Contract and Delivery Manager at Integral UK LTD, you will play a crucial role in ensuring the successful delivery of FM services to our clients. Your primary responsibility will be to work closely with the Account Manager and other internal stakeholders to ensure compliance with the requirements of the FM and Project Agreements, as well as all statutory regulations.

Main Responsibilities:

  • Maximise revenue and profit opportunities through robust deduction management, effective deployment of direct labour, procurement gains, and the development of an appropriate lifecycle strategy.
  • Manage the delivery of FM services to the contract(s), taking responsibility for performance, Human Resource Management, health and safety, quality, and profitability.
  • Ensure that the requirements of the Project Agreement and FM Agreement are delivered, in line with the AR's and CMP's.
  • Develop site-specific policies and operational procedures that fit with the company's value framework and match the requirements of the client.
  • Liaise with Client Representatives (End User & SPV) to ensure positive, constructive relationships based on long-term partnership.
  • Manage and develop staff, ensuring a positive employment culture, effective training strategies, and high retention levels.
  • Monitor performance and provide formal monthly reports to the client and the Account Director, confirming compliance with the requirements of the contract and identifying issues for discussion, future workload, risks, and opportunities.
  • Practice effective risk management, establishing controls, procedures, health and safety systems, audits, etc., which ensure that services are compliant with legislation and that contingency plans are in place.
  • Report on P&L performance on a monthly and YTD basis, taking full accountability to deliver to budget, minimise aged debt, and actively recover WIP in line with agreed timescales.
  • Ensure that all legislative requirements are met across all facilities.
  • Act as Responsible Person for Legionella, HTM AP LV, HTM AP CP, HTM AP Ventas, and other HTM duties for the contract.
  • The CDM will be required to support the on-call engineers in the call-out rota.
  • Computer literate: Word, Excel, Outlook, Concept/Vixen.


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