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Operational Resilience Manager

1 month ago

London, Greater London, United Kingdom Brown & Brown (Europe) Full time

Operational Resilience Manager Role

We are seeking an experienced Operational Resilience Manager to join our team at Brown & Brown (Europe). The successful candidate will be responsible for developing, implementing, and maintaining our operational resilience framework, policies, and strategies.

Key Responsibilities:

  • Develop and implement operational resilience frameworks, policies, and strategies to identify, assess, and mitigate risks across the Retail Division.
  • Maintain and mature the organisation's Operational Resilience policy, framework, and strategy across the division in line with regulatory and business expectations.
  • Support Important Business Service owners to ensure ongoing robust mapping, tracking, MI, and board reporting.
  • Collaborate with relevant teams to conduct risk assessments, business impact analysis, and scenario planning.
  • Manage the annual scenario testing of the important business services to test whether each service can remain within its impact tolerances, identifying learnings and vulnerabilities.
  • Develop annual resilience plans, ensuring they remain fit for purpose.
  • Oversee the preparation of ongoing operational resilience MI and reporting into all relevant governance forums.
  • Lead on reporting of annual self-assessment to the Brown & Brown Board.

Requirements:

  • Strong knowledge of the UK regulatory environment and frameworks, with experience of working in Operational Resilience roles within UK regulated financial services firms.
  • Ability to navigate problem areas and define solutions.
  • Proven ability to understand complex end-to-end processes, including technology, servicing, and customer impacts.
  • Exceptional project management leadership skills.
  • Strong and proven focus on the customer and the overall experience to ensure good customer outcomes.
  • Flexibility to quickly adapt to a dynamic and changing environment, with the ability to re-focus according to business-wide strategic priorities.
  • Ability to influence others and move towards a common vision or goal.

What We Offer:

  • An exceptional opportunity to take a key role within the Retail Operations team as we continue to grow and expand.
  • A highly supportive and agile team environment, allowing for rapid decision-making and action.
  • A negotiable basic salary, plus all the normal benefits, including 25 days' holiday, life assurance, pension, individual private medical, and access to wider flexible benefits.
  • Access to the annual Brown & Brown share save scheme.