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Front of House Team Member

2 months ago

Darlington, Darlington, United Kingdom Bannatyne Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Front of House Assistant. As the first point of contact for our guests, you will play a crucial role in setting the tone for their entire experience.

Key Responsibilities
  • Greet and welcome guests with a friendly and professional demeanor.
  • Manage spa bookings and appointments, ensuring a smooth scheduling process.
  • Handle guest inquiries, providing information about spa services, treatments, and products.
  • Process payments and maintain the reception area in a clean and tidy state.
  • Assist with the promotion of spa services, special offers, and retail products.
  • Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
  • Ensure all visitors to the site are logged correctly, including contractors and guest passes.
Requirements
  • Strong interpersonal and communication skills, with a customer-focused attitude.
  • A genuine passion for health, wellness, and customer service.
  • Excellent organizational skills and multitasking abilities.
  • The ability to establish rapport, build trust, and demonstrate credibility.
  • Ability to work flexible hours, including weekends and holidays.
What We Offer
  • A competitive rate of pay.
  • A comprehensive training program to support your development.
  • A range of benefits, including B-Fuelled, flexible scheduling, and 28 days annual leave.
  • The opportunity to work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.