Whole House Retrofit Operations Manager

2 days ago


Andover, Hampshire, United Kingdom Correct Contract Services Limited Full time

About Us

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At Correct Contract Services Limited, we are committed to delivering high-quality whole house retrofit solutions that make a positive impact on the environment and communities we serve. Our team is passionate about making a difference, and we are seeking an experienced Area Project Manager to join our team.

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Salary and Benefits

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We offer a competitive annual salary of ££65,000, plus a range of benefits, including 26 days annual leave + 8 Bank Holidays, option to buy and sell annual leave, sick pay, and a pension scheme. Our supportive work environment prioritizes teamwork and collaboration, with access to ongoing training and professional development opportunities.

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Job Description

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Key Responsibilities:

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  • Oversee and manage all operational deliveries across national locations.
  • Coordinate projects to ensure seamless execution of our mission to develop energy efficiency and sustainability in residential properties.
  • Develop and train others in commercial awareness, PNL management, forecasting, budgeting, and planning efficiently.
  • Continuously improve customer satisfaction, client reporting, WIP, and IT interfaces.
  • Organize, host, and manage client meetings and briefings.
  • Manage any trainees and formal training plans, improvement plans.
  • Complete staff appraisals, reviews, recruitment, and disciplinary actions as required within your teams.
  • Provide business forecasting and in-depth reporting to Operations Manager weekly/monthly and quarterly.
  • Ensure robust weekly and monthly reporting regimes from contract management teams, non-conformance, and defect management.
  • Manage clients, escalations, contractual problems, and improvements proactively in a partnership focus.
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Required Skills and Qualifications

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To succeed in this role, you will need:

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  • A minimum of 5 years experience at management level, preferably in the social housing sector.
  • Proven commercial management skills and awareness, understanding of finance mechanisms such as forecasting and PNL analysis.
  • Formal qualification in operational management and technical training in one of CCS main disciplines Gas, Electrical, or Retrofit.
  • Experience working across all work streams installation, maintenance, projects, commercial knowledge of accounting, NHF/SORS, process management in the social housing sector.
  • Proven experience in top-class customer service, digital awareness, and customer experience knowledge.
  • Understanding of JCT, MTC, NEC, and partnership contracts, compliance requirements, and process management in the social housing sector.
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Benefits

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We offer a supportive work environment that values teamwork and collaboration, with access to ongoing training and professional development opportunities.



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