Head of Data Strategy and AI

9 hours ago


London, Greater London, United Kingdom Domestic & General Service GmbH Full time
Job Description:
Domestic & General Service GmbH has a fantastic opportunity for a Head of Decision Science & AI to join our Data Science team. As a seasoned professional in decision science and AI, you will be responsible for leading the decision science & AI initiatives with a key focus on delivery. This includes implementing and steering our strategy around Generative AI for areas such as repairs, sales, and complaints as well as internal use cases. You will also leverage data and machine learning to solve complex business problems and deliver profitable growth.

Responsibilities:
  1. Lead the decision science team to hit key business OKRs across campaigning, service, sales, churn, and risk.
  2. Develop and implement effective decision-making processes and frameworks.
  3. Drive D&G's GenAI strategy working across functional areas to find and deliver use cases to improve business and customer outcomes.
  4. Effectively prioritise and manage the decision science workload, targeting the highest value projects.
  5. Ensure AI initiatives & ML models are effectively and clearly contributing to the business OKRs, taking data-driven decisions to increase growth & profitability.
  6. Collaborate with cross-functional teams to drive business outcomes and growth.

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