Customer Service Mortgage Specialist

2 days ago


London, Greater London, United Kingdom The New Homes Group Full time

As a Customer Service Mortgage Specialist at The New Homes Group, you will be the key to our re-engagement strategy. Your role will involve maintaining and updating detailed client records, re-engaging Lifetime clients for their mortgage review appointment, and delivering exceptional customer service to mortgage customers.

Main Responsibilities:

  • Maintaining accurate client records and providing timely updates to stakeholders.
  • Preparing clients for their mortgage review appointment with Mortgage Advisers.
  • Delivering first-class customer service and professionalism to clients.
  • Assisting clients with complex mortgage-related enquiries as experience grows.

Benefits:

  • Permanent Full Time Role with opportunities for growth and development.
  • Extensive induction program with ongoing training and support.
  • 28 days paid holiday including Bank Holidays.
  • A flexible approach to working hours in a beautiful countryside setting.
  • Unrivalled opportunities for progression and promotion in an expanding business.

Estimated Salary: £25,000 - £30,000 per annum, depending on experience.



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