Travel Money Specialist
4 weeks ago
About the Role
As a Travel Money Specialist at Travelex, you will be an integral part of our retail team, working closely with customers to provide exceptional service and expertise in foreign exchange. Your primary responsibility will be to foster strong relationships with customers, understanding their travel needs and preferences, and offering tailored solutions to meet their requirements.
Key Responsibilities
- Nurture and build relationships with customers to gain a deeper understanding of their travel and currency requirements.
- Establish yourself as a trusted advisor, providing expert guidance on Travelex's products and services.
- Process foreign exchange transactions accurately and efficiently, utilizing your attention to detail and technical skills.
- Deliver exceptional customer service, ensuring a positive experience for every customer interaction.
- Collaborate with the team to achieve key performance goals, both procedural and customer-focused.
What We're Looking For
- Numerical proficiency, with the ability to handle large amounts of cash and process transactions accurately.
- Technical skills, including proficiency in computer systems and ordering systems.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- A desire to succeed and make a positive impact in the role.
About Travelex
Travelex is a leading specialist provider of foreign exchange, dedicated to simplifying customers' access to international money. Our mission is to deliver exceptional service and expertise, providing our customers with a seamless and stress-free experience. We're passionate about building strong relationships with our customers and colleagues, and we're committed to delivering results-driven solutions that meet their needs.
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