Tenant Engagement Specialist

3 days ago


Birmingham, Birmingham, United Kingdom Midland Heart Ltd Full time
About Us

At Midland Heart Ltd, we are dedicated to providing exceptional services to our tenants. We strive to create a collaborative environment where their voices are heard and valued.

Job Overview

We are seeking an experienced Tenant Engagement Specialist to drive tenant engagement opportunities, identify trends, and negotiate improvements to services. This impactful role involves engaging with diverse tenants through consultation activities, including focus groups and our My Voice programme.

The successful candidate will adopt an inquisitive approach to critically interpret performance data and motivate tenants to engage in meaningful scrutiny. This has a real impact on services, policies, and decision making.

Responsibilities
  • Develop and implement effective tenant engagement strategies.
  • Identify trends and areas for improvement in service delivery.
  • Negotiate realistic improvements to services with relevant stakeholders.
  • Engage with tenants through consultation activities, including focus groups and the My Voice programme.
Requirements
  • Previous experience of tenant engagement or a strong understanding of the Social Housing sector, consumer standards, and regulations.
  • Experience of writing reports and presenting information to different audiences.
Working Arrangements

This is a flexible role with a balance of working from home (2 days per week) and meeting tenants in the community (3 days per week). Travel across the Midland Heart portfolio may be required.

What We Offer

As a Disability Confident Employer, we value collaboration with our tenants. Our benefits package includes a competitive salary, £42,000-£48,000 per annum, depending on experience, as well as opportunities for professional development and growth.



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