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Lead Applications Support Engineer

1 month ago

Manchester, United Kingdom SEFE Marketing & Trading Ltd Full time
Job Title: Lead Applications Support Engineer

We are seeking a dynamic and experienced Lead Applications Support Engineer to join our IT team in Manchester. As a key member of our team, you will be responsible for providing exceptional 1st and 2nd line support, efficiently managing incidents, and driving the continuous improvement of our systems.

Key Responsibilities:
  • Lead and manage the Application Support team to provide 1st and 2nd line application support, ensuring incidents and escalations are resolved efficiently and effectively.
  • Establish and maintain strong communication channels with business stakeholders, internal and/or 3rd party support teams.
  • Conduct thorough root cause analysis of issues to prevent reoccurrence and implement long-term solutions.
  • Provide strategic oversight and proactive support & maintenance across the application landscape.
  • Oversee the creation, review, and maintenance of support documentation for deploying and configuring applications.
  • Support internal projects with expert technical design reviews and oversee environment builds/deployment.
About Us:

Securing Energy for Europe is a simple statement, with a bold ambition. To accomplish this, we're taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.

SEFE, an international energy company, ensures the security of supply and drives the decarbonisation of its customers. SEFE's activities span the energy value chain, from origination and trading to sales, transport and storage. Through its decades-long expertise in trading and the development of its LNG business, SEFE has become one of the most important suppliers to industrial customers in Europe, with an annual sales volume of 200 TWh of gas and power.

Our Benefits:

We're committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience. In return, we offer a competitive remuneration package supported by a comprehensive, and broad-reaching benefits package which includes:

  • non-contributory pension
  • bonus earning potential
  • 25 days holiday plus bank holidays and volunteering days
  • buy/sell holidays
  • life assurance
  • medical and dental insurance
  • a wide range of optional flexible benefits