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Store Experience Manager

1 month ago

Inverness, Highland, United Kingdom Co-op Digital Full time
Job Description

This Customer Team Member role at Co-op Digital is ideal for individuals who possess excellent communication skills, a positive attitude, and a willingness to learn. As a key member of our team, you will be responsible for delivering exceptional customer experiences, supporting colleague engagement, and contributing to a safe and organized store environment.

Responsibilities
  1. Provide friendly, approachable service to customers, responding promptly to their needs and concerns.
  2. Work collaboratively with colleagues to maintain a clean, well-stocked store, ensuring a seamless shopping experience.
  3. Support the introduction of new products and services, effectively communicating changes to colleagues and customers.
  4. Contribute to community initiatives, promoting Co-op's values and mission.
Benefits and Perks
  • Enjoy 30% discount on Co-op products, plus 10% discounts on other brands (increasing to 20% on payday weekends).
  • Pension scheme with up to 10% employer contributions.
  • Access to Wagestream – a money management app offering a percentage of earned pay.
  • Take advantage of 31 days of holiday (including bank holidays, pro rata for part-time colleagues).
  • Utilize virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition consultations.
  • Leverage 24/7 employee assistance service.
  • Participate in full, paid training and dedicated support for personal development and career progression.
  • Access rota shared three weeks in advance, available on your phone.
  • Join our cycle-to-work scheme.