Housekeeping Supervisor

4 weeks ago

London, Greater London, United Kingdom The Arts Club Full time

Enthusiastic and professional individuals are required for The Arts Club front of house hotel team, a cultural hub and leading hospitality venue in the heart of London.

This position requires Disclosure and Barring Service (DBS) checks as part of the recruitment process.

Job Title: Housekeeping Supervisor

Responsible To: Executive Housekeeper

Responsible For: The Arts Club Uniform Room, Front of House Public Area and Hotel

In return we offer fantastic rewards and benefits:

  • Private medical benefits via Medicash
  • Birthday day off
  • Discount in over 800 retail outlets via Reward Gateway
  • Discounts on food & beverage in our restaurants and sister businesses
  • Discounts with Lanserhof at The Arts Club (Private Wellness Club and Clinic)
  • Enhanced sickness pay
  • Life assurance
  • Long Service Awards
  • An exciting range of learning and development programmes
  • Enhanced maternity pay
  • Uniform laundry service
  • Opportunities for promotion and continual progression
  • Complimentary meals while on shift
  • Employee assistance programme
  • Occupational health nurse

Job Summary:

To understand the essence and importance of hospitality within the Housekeeping Supervisor role.

Responsible for participating in all activities of the uniform room, laundry room, club public and staff areas and hotel to contribute to the smooth running of the Housekeeping Department, ensuring the highest levels of guest and staff service.

Main Responsibilities:

Ensure smooth running of the shift at the Housekeeping Department. Bringing to the attention of Executive Housekeeper any comments, any other issues as they occur throughout the day. Maintain the highest standards and where possible exceeding them. Looking after the Arts Club staff uniform rooms, laundry rooms, staff and public areas members and staff members. Monitoring uniforms stock and controlling dry cleaning service.

Daily Routine Duties:

  • Supervises housekeeping staff as duties are being performed.
  • Stock and maintains supply rooms, orders supplies according to a budget.
  • Receives, process and handles guest complains in regards to housekeeping services.
  • Ensure that the rooms are kept clean and free from hazards.
  • Ensure that all common areas are clean and free from hazards.
  • Organizing housekeeping staff during the day and host daily meeting with housekeeping staff.
  • Assist guest with requests.
  • Monitoring uniforms condition and stock level.
  • Issuing uniforms for a new staff.

Health and Safety:

To be aware of and comply with safe working practices as lay down under Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your work place.

  • The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
  • To report any defects on the building, plant or equipment.
  • To ensure that any accidents to staff, guests or visitors are reported immediately in accordance with correct procedure.
  • To attend any Health & Safety trainings and be fully conversant with and abide by all rules concerning Fire, Health and Safety
  • To be fully conversant with: COSHH regulations and Risk assessments for your departments.

Eligibility: In line with the requirements of the Asylum and Immigration Act 1996, all applicants either must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Due to the high volume of applications, we aren't always able to provide feedback, if you do not hear from us in 2 weeks' time please assume you have not been successful. However, don't hesitate to get in touch

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