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Clinical Administrator Full Time
2 months ago
We are seeking an experienced administrator to join our Clinical Complaints Department. As a Clinical Administrator, you will play a crucial role in processing feedback about our Flexible Workers and Trusts.
Key Responsibilities:- Process and manage complaints and feedback from various sources, including Flexible Workers and Trusts.
- Work closely with Investigating Officers and Nurse Leads to ensure timely resolution of complaints.
- Implement the NHS Professionals Complaints and Incidents Management Policy, including data entry, tracking, and monitoring responses.
- Communicate and liaise with senior managers and external stakeholders to investigate complaints and incidents.
- Manage and maintain the Alerts Database.
- High quality data entry skills and experience.
- Experience of managing databases and office administration.
- Proficient in Excel and Word.
- Understanding of NHS Professionals processes and policies.
- Experience of NHSP systems such as Staff Bank, CCM, eRec.
- Generous annual leave allowance - 27 days per year, plus bank holidays.
- Pension - we'll contribute up to 10% towards your pension if you join our stakeholder pension scheme.
- Life Assurance.
- Wellbeing Programme.
- Employee Assistance Programme.
- Employee Engagement & discounts platform.
NHS Professionals is the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. We are owned by the Department of Health and Social Care and reinvest any surplus we make directly back into the NHS. We are proud to be the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute.
