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Team Leader

2 months ago

Wimborne Minster, Dorset, United Kingdom Venture Hotels Full time
About the Role

We are seeking a highly skilled and experienced Team Leader to join our team at Venture Hotels. As a Team Leader, you will play a crucial role in ensuring that our customers receive an exceptional experience every time they visit our establishment.

Key Responsibilities
  • Customer Experience: Provide customers with a memorable and heartfelt experience, ensuring that every interaction is positive and engaging.
  • Leadership: Deputise for the management team and resolve any issues that arise in their absence, demonstrating strong leadership skills and decision-making abilities.
  • Team Coordination: Help organise and coordinate the team during a busy shift, ensuring that everything runs smoothly and efficiently.
  • Operations: Ensure that the bar is always safe, legal, and clean, and that any issues are dealt with promptly and safely.
Requirements
  • Attention to Detail: Possess a great eye for detail, ensuring that every pint is poured to perfection and that high standards are maintained.
  • Role Model: Be a role model to the team, demonstrating excellent service skills and ensuring that every customer receives a warm welcome.
  • Problem-Solving: Possess the ability to think on your feet and adapt to any challenges that arise during a busy shift.
  • Team Player: Demonstrate a positive can-do attitude and be a real team player, working collaboratively with colleagues to achieve common goals.
Benefits
  • Competitive Salary: Receive a competitive salary, reflecting your skills and experience.
  • Tronc Payments: Participate in tronc payments, a fair and transparent system for sharing tips and gratuities.
  • Pension Contribution: Enjoy a pension contribution, helping you to plan for your future.
  • Training and Development: Have access to training and development opportunities, enabling you to further your career and achieve your goals.
  • Discounts: Enjoy discounts on food and drink, as well as other benefits, including access to our employee assistance program.