Counter Lead

4 weeks ago


Canterbury, Kent, United Kingdom La Mer Full time
La Mer - Counter Lead - Fenwick - 30 HoursJob Overview:

We are seeking a highly motivated and experienced Counter Lead to join our team at La Mer. As a key member of our retail team, you will be responsible for leading and developing a high-performing sales team to achieve sales, customer service, and operational targets.

The ideal candidate will have a proven track record of leadership, coaching, and business management skills gained in a fast-paced retail environment. You will have the ability to create and execute business plans, drive sales growth, and provide exceptional customer service.

This is an exceptional opportunity for a dynamic and inspirational leader to take charge of our store and drive business success. You will have total accountability for creating and executing a business plan to recruit and retain customers through strategic targeting, impactful in-store events, and exceptional customer relationship management.

As a Counter Lead, you will be responsible for leading a team of sales associates, managing inventory and facilities, and ensuring excellent customer service. You will also be responsible for creating and executing in-store events, managing cash reconciliation, and providing coaching and development opportunities for your team.

We offer a competitive remuneration and benefits package, as well as opportunities for career growth and development. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential, this could be the perfect role for you.

Key Responsibilities:

  • Lead and develop a high-performing sales team to achieve sales, customer service, and operational targets
  • Create and execute business plans to drive sales growth and customer acquisition
  • Provide exceptional customer service and ensure excellent customer experience
  • Manage inventory and facilities, including cash reconciliation and stock management
  • Create and execute in-store events to drive sales and customer engagement
  • Coach and develop team members to achieve their full potential
  • Manage and maintain accurate records and reports


Requirements:

  • Proven retail management/assistant retail management experience preferably within cosmetics
  • Ability to provide inspirational, authentic, and personalized customer service
  • Previous business planning experience including setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience including inventory and facilities management and cash reconciliation
  • Proven track record of leading a team to achieve sales and customer service targets
  • Experience of creating and executing in-store events
  • Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment
  • Previous experience with retail point-of-sale software
  • Proficient in Microsoft Office


What We Offer:

We offer a competitive remuneration and benefits package, as well as opportunities for career growth and development. We are an equal opportunities employer and welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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