Customer Experience Lead

3 days ago


Dumfries, Dumfries and Galloway, United Kingdom Arnold Clark Group Full time

We are looking for a highly skilled Customer Experience Lead to join our team at Arnold Clark Group. This is an exciting opportunity for someone with exceptional customer service skills and a passion for delivering outstanding experiences.

The estimated salary for this role is around £40,000-£45,000 per year, depending on experience.

In this position, you will be responsible for creating and implementing strategies to enhance customer satisfaction and loyalty. You will work closely with the Sales team to understand customer needs and preferences, and develop targeted solutions to meet those needs.

Key Responsibilities:

  • Develop and implement customer experience initiatives to improve customer satisfaction and loyalty
  • Work closely with the Sales team to understand customer needs and preferences
  • Collaborate with other departments to ensure seamless customer interactions across all touchpoints

Requirements:

  • Proven experience in customer-facing roles, preferably in a sales or retail environment
  • Exceptional communication and interpersonal skills
  • Able to work in a fast-paced environment and prioritize multiple tasks effectively

About Us:

Arnold Clark Group is a leading automotive retailer with a reputation for excellence in customer service. We offer a comprehensive benefits package, including competitive salary, generous holiday allowance, and opportunities for career progression.



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