Air Logistics Customer Care Team Member

2 weeks ago


London Borough of Hillingdon, United Kingdom Kuehne+Nagel Full time
Job Description

We are seeking a motivated and enthusiastic individual to join our Air Logistics Customer Care Team in Heathrow.

About the Role

This is an exciting opportunity to work with some of the best in the business and gain valuable insights into the industry. As a member of our team, you will have the opportunity to work with customers and ensure their experience is positive.

  • You will be learning how to pro-actively advise and consult customers to ensure satisfaction.
  • Monitor customer shipments in order to provide proactive updates to customers and problem solve in anticipation of a customer complaint.
  • Knowledge exchange with the sales and account management teams.
  • Liaise with the operational care centres (OCC's) to ensure they have all the necessary information to execute shipments on our customers behalf.
  • Evaluate issues which cannot be resolved to the Line manager.
  • Ensure compliance with company, industry and legal standards is adhered to across the function.
About You

We are looking for candidates who are passionate about providing excellent customer service, have a strong work ethic, and are able to communicate effectively with others. Previous use of Microsoft Outlook and Excel is beneficial.

Key Information:

This is an entry level training position. If you are already qualified or experienced in this area of work, this may not be the position for you.

The apprenticeship contract is fixed term for 2 years. The working hours are Monday - Friday, 08.30am - 17.00pm. The place of work will be onsite full time until performance expectations met & initial training completed. If approved, opportunity to work from home 2 days a week is available.

Benefits

As a member of our team, you can expect a competitive starting salary of £15,500 in year one with an increase after 12 months. You will also receive attractive benefits and an Apprentice NUS discount card. We understand that starting a new job can be daunting, but don't worry. You will be supported throughout your journey by a network of mentors, line managers and previous apprentices.



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