Gaming Floor Representative

2 weeks ago


Manchester, United Kingdom Grosvenor Casinos Limited Full time
Job Title: Gaming Floor Representative

Estimated Salary: £20,000 - £30,000 per year

Grosvenor Casinos Limited is seeking a dedicated and results-driven Gaming Floor Representative to join our team in Manchester, UK. In this role, you will be responsible for maintaining the highest level of customer satisfaction while ensuring the efficient operation of our gaming floor.

About the Role:

  • Provide exceptional customer service and support while dealing various casino games
  • Liaise with other team members to ensure a seamless gaming experience for patrons
  • Maintain a clean and organized gaming environment, adhering to strict health and safety standards
  • Stay up-to-date with the latest casino technologies and trends
  • Process transactions accurately and efficiently, handling chips and cash with precision
  • Collaborate with management to achieve sales targets and drive business growth
  • Participate in ongoing training and development programs to enhance skills and knowledge
  • Embark on regular audits to ensure adherence to regulatory requirements

Requirements:

  • Meet the minimum age requirement of 18 years old and hold a valid UK work permit
  • Demonstrate excellent communication and interpersonal skills
  • Exhibit a strong understanding of customer service principles and practices
  • Be highly organized and able to multitask with ease
  • Embody a proactive and solutions-focused attitude
  • Previous experience in customer-facing roles or hospitality is beneficial
  • Full training will be provided for those new to the role
  • Ability to stand for extended periods and possess good hand-eye coordination
  • Willingness to undergo necessary background checks and licensing procedures

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