IT Support Specialist
2 weeks ago
Cision seeks a highly skilled IT Support Engineer to provide top-notch customer service and end-user support globally. This is a key role within our growing IT team, spanning over 40 countries worldwide.
We employ the brightest minds in the tech industry to deliver exceptional results. Our employees enjoy training and professional development opportunities while being supported along the way. To measure our success, we focus on your growth and satisfaction.
This position involves day-to-day global technical and customer service responsibilities. Your duties will include providing remote and deskside support for Windows, Apple, and Linux users, addressing incidents and requests, and participating in various technology initiatives and projects.
Core Job Responsibilities:
- Provide high-level customer service and end-user support
- Offer remote and desktop support across the globe
- Deliver VIP/Executive level support
- Utilize our ITSM platform to categorize, prioritize, and escalate issues as necessary
- Take ownership of issue/request through resolution or escalation
- Analyze hardware and software problems, and troubleshoot per approved procedures
- Participate in project-related activities in varying capacities
- Perform hardware and software setup, configuration, and testing per current standards and approved procedures
- Assist in creating and maintaining system support documentation
- Help with procurement and management of hardware and software licenses
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