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Client Relationship Manager

2 months ago

Wimbledon, United Kingdom Office Angels Full time
About the Role

We are seeking a highly skilled and motivated Client Relationship/Account Manager to join our team at Office Angels. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, serving as their primary point of contact.

Key Responsibilities
  • Building and maintaining strong relationships with clients to ensure their needs are met and exceeded.
  • Understanding client needs and providing excellent customer service to ensure client satisfaction.
  • Developing and executing strategic account plans to maximise client retention and growth.
  • Identifying opportunities to upsell and cross-sell products and services.
  • Collaborating with cross-functional teams to deliver solutions that meet client objectives.
  • Monitoring client performance and providing regular reports and recommendations.
  • Staying updated on industry trends and competitor activities to identify new business opportunities.
Requirements
  • Previous experience in client relationship management or account management is essential.
  • Proven ability to build and maintain strong relationships with clients.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with clients at all levels.
  • Strong problem-solving and negotiation skills to resolve client issues and concerns.
  • Ability to analyse data and use insights to drive decision-making and identify opportunities for growth.
  • Self-motivated and results-oriented mindset with the ability to work independently and as part of a team.
  • Proficiency in CRM software and Microsoft Office Suite.
What We Offer
  • A fantastic opportunity to work with a market-leading company in a fast-paced and dynamic industry.
  • Competitive salary and benefits package.
  • Ongoing professional development and opportunities for career growth.
  • Collaborative and supportive work environment, where your ideas and contributions are valued.