Administrative Support Officer
4 weeks ago
Job Summary
The Administration Officer role at Northern Marine is a dynamic and challenging position that requires a high level of administrative support to ensure the smooth operation of the department.
Key Responsibilities
- Provide administrative support to the department, including organization of company presentations, meetings, and careers events.
- Build strong relationships with clients and cadets through effective communication and excellent customer service.
- Gain and develop a good general knowledge of client companies and their contract requirements.
- Respond effectively and efficiently to all client and cadet queries.
- Help devise, develop, and implement good administrative practices, including updating and maintaining trainee databases and personnel files.
- Coordinate cadet availability around exams and courses for attendance of various medical and visa appointments.
- Process applicants' documentation, ensuring all documentation is received prior to commencement of course.
- Process documentation, ensuring cadets and clients have required documentation prior to cadets going to sea.
- Determine medical and vaccination requirements as per company requirement and facilitate appointments.
- Communicate with candidates through the recruitment process from application to acceptance stage.
- Liaise with Agents, Captains, and Vessels to find available berths for cadets and repatriation arrangements.
- Apply for flagged state documentation.
- Adhere to and comply with ISO 9001 standard.
- Maintain confidentiality of the Company and adhere to the principles of the Data Protection Act 1998.
- Ensure the appropriate standards of Health and Safety are adhered to in line with the Northern Marine's Health and Safety Policy.
Candidate Requirements
Essential
- Sound education at Standard Grade level or equivalent.
- Ability to communicate clearly.
- Comply with ISO standards.
- Professional and pleasant telephone manner.
- Good team attitude.
- Attention to detail with methodical approach to work.
- Work effectively under pressure.
- Reliable, flexible, and adaptable.
Desirable
- HNC/HND in business administration or related subjects.
- Previous experience of working in a busy office atmosphere.
- Previous experience in devising and implementing administrative procedures.
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