Ultrasound Service Manager
4 weeks ago
We are seeking an experienced Lead Ultrasound Administrator to join our team at OneWelbeck Central Services.
About the Role:
- To establish a comprehensive Ultrasound Call hotline Service covering all bookings of Ultrasound procedures throughout the building
- Build and manage a team of administrators to cover the service, overseeing HR and Payroll responsibilities in collaboration with our corporate HR team
- Meet and maintain all Key Performance Indicators (KPIs) set by the Director of Central Services
- Develop a blueprint for a call line service for future centers
- Create training guides and implement a training program
- Provide regular progress updates to the Director of Central Services and Centre Directors
- Foster a culture of well-being and high standards in service delivery
- Maintain effective communication with Centre Directors and Business Managers to understand center needs and develop strategies to meet them
- E nsure adherence to clinical and non-clinical governance guidelines
- Manage Ultrasound administrator rotas to ensure adequate staff coverage at all times
- Operate using a lean, forward-thinking model
- Handle complex patient inquiries and complaints in accordance with the company's procedure
Key Responsibilities:
- Building the Ultrasound call line service
- Managing team rotas
- Ensuring full and proper HR processes are followed
- Handling escalated customer inquiries and knowing when to further escalate
- Creating and maintaining policies and procedures documents as needed
- Maintaining a full and effective administration service at all times
Salary: The salary for this position is approximately £55,000 per annum, depending on experience.
Location: OneWelbeck Central Services, London.
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