Ultrasound Service Manager

4 weeks ago


London, Greater London, United Kingdom Onewelbeck Full time
Lead Ultrasound Administrator Opportunity

We are seeking an experienced Lead Ultrasound Administrator to join our team at OneWelbeck Central Services.

About the Role:

  • To establish a comprehensive Ultrasound Call hotline Service covering all bookings of Ultrasound procedures throughout the building
  • Build and manage a team of administrators to cover the service, overseeing HR and Payroll responsibilities in collaboration with our corporate HR team
  • Meet and maintain all Key Performance Indicators (KPIs) set by the Director of Central Services
  • Develop a blueprint for a call line service for future centers
  • Create training guides and implement a training program
  • Provide regular progress updates to the Director of Central Services and Centre Directors
  • Foster a culture of well-being and high standards in service delivery
  • Maintain effective communication with Centre Directors and Business Managers to understand center needs and develop strategies to meet them
  • E nsure adherence to clinical and non-clinical governance guidelines
  • Manage Ultrasound administrator rotas to ensure adequate staff coverage at all times
  • Operate using a lean, forward-thinking model
  • Handle complex patient inquiries and complaints in accordance with the company's procedure

Key Responsibilities:

  • Building the Ultrasound call line service
  • Managing team rotas
  • Ensuring full and proper HR processes are followed
  • Handling escalated customer inquiries and knowing when to further escalate
  • Creating and maintaining policies and procedures documents as needed
  • Maintaining a full and effective administration service at all times

Salary: The salary for this position is approximately £55,000 per annum, depending on experience.

Location: OneWelbeck Central Services, London.



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