First-Line IT Resolution Professional

2 days ago


Widnes, Halton, United Kingdom Austin Fraser Full time

An exciting opportunity has arisen for an IT Service Analyst to join our team, providing technical support to users across multiple sites nationwide. This is a fantastic chance to develop your skills and progress your career in a dynamic and supportive environment.

About the Job:
  • 37.5 hours per week, Monday to Friday
  • Salary: £60,000 per annum
  • Fully site based in Widnes
Key Responsibilities:
  1. Manage tickets and provide first-line technical support to users
  2. Evaluate and resolve technical problems efficiently
  3. Escalate complex issues to outsource partners as needed
  4. Maintain accurate records and documentation
Requirements:
  1. Minimum 2 years' experience in a similar role
  2. Strong analytical and problem-solving skills
  3. Excellent communication and interpersonal skills
  4. Ability to work independently and as part of a team
What We Offer:
  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Supportive and collaborative team environment
  • Opportunity to work on a variety of projects and develop your skills


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