Telecoms Engineer
3 days ago
South Western Railway is a leading railway operator in the UK, providing services to over 5,000 employees and connecting people across South West London, southern counties of England, and the Isle of Wight. We offer a competitive salary and a range of benefits, including free travel on our services for employees and their families.
About the JobThis role involves resolving faults, fulfilling service requests, and delivering IT Telecoms services to our departments in accordance with Service Level Agreements. You will be responsible for providing IT Telecoms solutions to meet business requirements, actively representing IT in projects that require IT Telecoms solutions, and ensuring all faults, service requests, and projects are logged, assigned, and given the correct priority.
Main Responsibilities:- Ensure the Service Desk System is updated with call progress and activities.
- Attend South Western Railway sites to fix telecoms faults and implement new technologies.
- Maintain excellent communications and provide regular progress updates with other team members and IT customers.
- Assist in resolving escalated calls and planning speedy resolutions for any telecoms calls that fall outside the Service Level Agreement.
- Ensure effective Service Delivery processes and procedures are implemented and followed in line with ITIL standards.
- Make recommendations to the Head of IT Service Delivery on improvements for the support activity and the quality of service provided.
We estimate the annual salary for this role to be around £35,000-£45,000 based on industry standards and location.
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