Digital Support Specialist
4 days ago
You are a Digital Support Specialist at BT Group in Sheffield, where you will learn to interact with business users and provide second-line level support for internal and external customers.
About the RoleAs an apprentice Technical Services Technician, you will develop your problem-solving skills and work with multi-stakeholders to deliver excellent service and customer experience.
Your Key Responsibilities- Navigate and configure IT Service management tools
- Provide technical support to business users
- Develop documentation for customers and support teams
- Ensure configuration and testing of tool sets is achieved through attention to detail and quality approach
You will study for a Level 3 apprenticeship in Digital Support and gain industry-recognized certifications, including ITILv4 Foundation. To be eligible, you must have 5 GCSEs at grades 4 - 9 (GCSE C or above) including English Language and Maths.
About BT GroupBT Group is a global leader in secure connectivity and collaboration platforms for businesses. We value diversity and inclusion and believe in making a positive impact by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
What You Will Get- A competitive salary of £21,840 per year
- The opportunity to work with a global leader in the industry
- The chance to gain industry-recognized certifications
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