Digital Support Specialist

4 days ago


Sheffield, Sheffield, United Kingdom BT Security Full time

You are a Digital Support Specialist at BT Group in Sheffield, where you will learn to interact with business users and provide second-line level support for internal and external customers.

About the Role

As an apprentice Technical Services Technician, you will develop your problem-solving skills and work with multi-stakeholders to deliver excellent service and customer experience.

Your Key Responsibilities
  • Navigate and configure IT Service management tools
  • Provide technical support to business users
  • Develop documentation for customers and support teams
  • Ensure configuration and testing of tool sets is achieved through attention to detail and quality approach
About the Apprenticeship

You will study for a Level 3 apprenticeship in Digital Support and gain industry-recognized certifications, including ITILv4 Foundation. To be eligible, you must have 5 GCSEs at grades 4 - 9 (GCSE C or above) including English Language and Maths.

About BT Group

BT Group is a global leader in secure connectivity and collaboration platforms for businesses. We value diversity and inclusion and believe in making a positive impact by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

What You Will Get
  • A competitive salary of £21,840 per year
  • The opportunity to work with a global leader in the industry
  • The chance to gain industry-recognized certifications


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