Operational Retail Manager

2 weeks ago


Reading, Reading, United Kingdom Smyths Toys Full time

About the Role: Duty Manager at Smyths Toys

We are seeking an experienced Duty Manager to join our team in Reading. The ideal candidate will have a proven track record in a fast-paced retail environment and be able to demonstrate strong operational, leadership, and communication skills.

Responsibilities

  • Deliver, maximize, and exceed sales targets in store
  • Maintain the availability of all products on the shop floor
  • Ensure the team's familiarity with all products in all departments
  • Ensure all customer purchases are carried out in accordance with company guidelines

Customer Service

  • Ensure all customer queries are dealt with promptly and effectively
  • Achieve and maintain company standards on housekeeping, floor presentation, and space planning
  • Participate in weekly stock takes - identify and report abnormal counts to the Store Manager

Staffing/Operations

  • Ensure staffing levels match business needs or events in-store
  • Prepare, monitor, and action daily task board
  • Actively drive the team's knowledge of top sellers and department stock loss
  • Assist Store Manager with all staffing issues, training, and performance reviews
  • Cash handling/security/daily spot checks on all tills
  • Ensure company cash/stock handling procedures are adhered to at all times
  • Responsible for the opening and closing of the store

The Ideal Candidate

  • Have a proven track record as a Duty Manager in a fast-paced retail environment
  • Demonstrate a high level of operational, leadership, planning, organizational, interpersonal, and communication skills
  • Be target-driven and customer service-oriented
  • Be highly motivated and ambitious
  • Be a self-starter with a can-do attitude
  • Excellent Microsoft Office skills

Benefits

  • An attractive competitive salary and bonus package
  • A benefits package inclusive of: 4 weeks annual leave rising according to length of service, Defined Contribution Pension Scheme, Life Assurance Cover, Employee Assistance Programme, in-store discount, Company Maternity and Paternity Payments, Special Life-Event Gifts, and Length of Service Awards

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