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Dynamic Operations Executive

2 months ago

Luton, Luton, United Kingdom TUI Full time

About the Role

We are seeking a highly skilled and experienced Dynamic Operations Executive to join our team at TUI. As a key member of our operations team, you will be responsible for handling customer inquiries, resolving issues, and ensuring seamless customer experiences.

Key Responsibilities

  • Handle customer calls, emails, and queries in a timely and professional manner.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Manage and maintain accurate records of customer interactions and issues.
  • Develop and implement process improvements to enhance customer experience and operational efficiency.
  • Build and maintain strong relationships with internal stakeholders, including customer service teams and operations managers.

About You

We are looking for a highly motivated and customer-focused individual with excellent communication and problem-solving skills. You should have:

  • Excellent customer service skills and the ability to remain calm under pressure.
  • Strong communication and interpersonal skills, with the ability to work effectively with internal stakeholders.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
  • High level of accuracy and attention to detail, with the ability to maintain accurate records.
  • Ability to adapt to changing priorities and deadlines, with a strong focus on delivering results.

About Our Offer

We offer a competitive salary and benefits package, including:

  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to training and development programs to enhance your skills and knowledge.
  • A comprehensive benefits package, including health insurance and retirement savings plan.

What We Offer

We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We offer a range of benefits and programs to support your well-being and career development, including:

  • Flexible work arrangements and work-life balance.
  • Opportunities for professional development and career growth.
  • A comprehensive benefits package, including health insurance and retirement savings plan.
  • A dynamic and supportive work environment.