Azure Cloud Support Specialist

6 days ago

Glasgow, Glasgow City, United Kingdom Cognizant Technology Solutions Full time

Job Summary:

We are seeking a highly skilled Azure Senior Support Engineer to join our team at Cognizant Technology Solutions. As a key member of our support team, you will be responsible for providing top-notch support for our customers running on Microsoft Azure Cloud Platform.

Key Responsibilities:

  • Diagnose and mitigate platform faults resulting in service disruption for customer services deployed on Microsoft Azure Cloud Platform.
  • Identify customer dissatisfaction in real-time and handle the situation with professional and data-driven conflict management.
  • Drive technical and procedural improvement across support.
  • Experience following ITIL processes - Incident Management, Event Management, Change Management, Request Management, Problem Management, Patch, Release & Deployment Management.
  • Partner with peers within the organization to improve tools, processes, and customer support.
  • Generate required reporting, documentation for measuring key KPIs for the initiative and contribute to stakeholder communications by providing relevant content.
  • Take remediation or mitigation action to mitigate an incident based on the provided technical service guidelines (TSGs).

Requirements:

  • Good years of IT and Azure/cloud Administration experience.
  • Good years of experience in enterprise-level support for a large-scale/enterprise customer.
  • Good years of Azure Support experience.
  • Experience in Microsoft Azure Platform (Compute, Storage, Networking), etc.
  • Monitoring and Alert management Experience - Experience working with Azure Monitor / Log Analytics (KQL) and Event Hub in an Enterprise environment - Monitoring Alerts - Investigating, Analyzing and Troubleshooting.
  • Azure DevOps experience - CI/CD and GIT, very good understanding of repositories and pipeline building.
  • ITSM Tools - ServiceNow ticket triage.
  • Experience with ITIL compliant incident management.
  • Adherence to process (ITIL) and Incident management and SLA, Responsible for Incident management (Proactive & Reactive), execution of Changes / Change Management, Problem & Performance Management.
  • Strong fault analysis/determination and problem-solving skills.
  • Communicate and collaborate effectively in English.

Must have:

  • Microsoft Certified: ITIL v4.
  • Windows Server certifications.
  • DevOps Engineer Expert (AZ-400).

About Cognizant:

Cognizant is a global community with more than 300,000 associates around the world. We take care of our people, clients, company, communities, and climate by doing what's right. We foster an innovative environment where you can build the career path that's right for you.

  • Cloud Engineer

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom newscientist - Jobboard Full time

    About the role:We are seeking an experienced Cloud Engineer to join our team as an Azure Specialist. As a key member of our team, you will be responsible for designing, implementing, and managing cloud-based solutions for our clients.Key responsibilities include:Staying up-to-date with the latest Azure technology changes and advocating for digital platforms...

  • Cloud Support Specialist

    6 days ago

    Glasgow, Glasgow City, United Kingdom Lenovo Full time

    Job SummaryLenovo is seeking a skilled Cloud Support Specialist to join our Infrastructure Solutions Group (ISG) Services Delivery team. As a Cloud Support Specialist, you will be responsible for resolving complex customer problems, often collaborating with Microsoft's software Level 3 support teams.Key Responsibilities• Research and troubleshoot technical...

  • Azure Cloud Solutions Architect

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Hamilton Barnes Associates Limited Full time

    Cloud Career Opportunity At Hamilton Barnes Associates Limited, we are seeking a skilled Azure and Microsoft Specialist to join our team. As a key member of our cloud services team, you will be responsible for designing and implementing cutting-edge Azure platforms and services for our Canadian clients. Responsibilities: * Design and deploy Azure...

  • Azure Cloud Solutions Expert

    6 days ago

    Glasgow, Glasgow City, United Kingdom Sword Group Full time

    Sword Group is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. Our passion for using technology to solve...

  • Azure Cloud Engineer

    6 days ago

    Glasgow, Glasgow City, United Kingdom TrinIT Talent Full time £400

    Job Title: Azure Cloud EngineerJob Description:We are seeking a skilled Azure Cloud Engineer to join our team at TrinIT Talent. As a key member of our team, you will be responsible for designing, implementing, and maintaining cloud-based infrastructure using Azure.Key Responsibilities:Design and implement cloud-based infrastructure using AzureDevelop and...

  • Azure Cloud Engineer

    1 week ago

    Glasgow, Glasgow City, United Kingdom Axiom Software Solutions Limited Full time

    RoleAzure Cloud EngineerJob Summary:We are seeking a skilled Azure Cloud Engineer to join our team at Axiom Software Solutions Limited.Key Responsibilities:Design and implement cloud infrastructure using Azure services.Develop and deploy automated DevOps tools and scripts.Collaborate with cross-functional teams to ensure smooth project...

  • Azure Cloud Solutions Engineer

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Sword Group Full time

    About the RoleSword Group is a leading provider of business technology solutions, driving transformational change within the Energy, Public, and Finance Sectors. We use proven technology, specialist teams, and domain expertise to build solid technical foundations across platforms, data, and business applications.We are seeking an experienced Azure Cloud...

  • Azure Cloud Solutions Engineer

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Sword Group Full time

    About the RoleSword Group is a leading provider of business technology solutions, driving transformational change within the Energy, Public, and Finance Sectors. We use proven technology, specialist teams, and domain expertise to build solid technical foundations across platforms, data, and business applications.We are seeking an experienced Azure Cloud...

  • Azure Cloud Solutions Engineer

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Sword Group Full time

    About the RoleSword Group is a leading provider of business technology solutions, driving transformational change within the Energy, Public, and Finance Sectors. We use proven technology, specialist teams, and domain expertise to build solid technical foundations across platforms, data, and business applications.We are seeking an experienced Azure Cloud...

  • Azure Cloud Solutions Engineer

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Sword Group Full time

    About the RoleSword Group is a leading provider of business technology solutions, driving transformational change within the Energy, Public, and Finance Sectors. We use proven technology, specialist teams, and domain expertise to build solid technical foundations across platforms, data, and business applications.We are seeking an experienced Azure Cloud...

  • Azure Cloud Solutions Engineer

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Sword Group Full time

    About the RoleSword Group is a leading provider of business technology solutions, driving transformational change within the Energy, Public, and Finance Sectors. We use proven technology, specialist teams, and domain expertise to build solid technical foundations across platforms, data, and business applications.We are seeking an experienced Azure Cloud...

  • Azure Cloud Solutions Engineer

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Sword Group Full time

    About the RoleSword Group is a leading provider of business technology solutions, driving transformational change within the Energy, Public, and Finance Sectors. We use proven technology, specialist teams, and domain expertise to build solid technical foundations across platforms, data, and business applications.We are seeking an experienced Azure Cloud...

  • Azure Cloud Infrastructure Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Head Resourcing Ltd Full time

    Job Title: Azure DevOps EngineerHead Resourcing Ltd is partnering with a successful family-owned business in Glasgow to find an experienced Azure DevOps Engineer.This is a 3rd line infrastructure build and administration role, requiring the design, deployment, and management of cloud infrastructure using Azure DevOps and Terraform.Key...

  • Azure Cloud Infrastructure Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Head Resourcing Ltd Full time

    Job Title: Azure DevOps EngineerHead Resourcing Ltd is partnering with a successful family-owned business in Glasgow to find an experienced Azure DevOps Engineer.This is a 3rd line infrastructure build and administration role, requiring the design, deployment, and management of cloud infrastructure using Azure DevOps and Terraform.Key...

  • Azure Cloud Reliability Specialist

    1 month ago

    Glasgow, Glasgow City, United Kingdom RedRock Resourcing Full time

    Azure Site Reliability Engineer OpportunityWe are seeking an experienced Azure Site Reliability Engineer to join our team at RedRock Resourcing. As a key member of our Cloud Function, you will be responsible for designing and implementing cloud systems and processes that ensure high availability, reliability, and scalability.Our client is a leading managed...

  • Azure Cloud Reliability Specialist

    1 month ago

    Glasgow, Glasgow City, United Kingdom RedRock Resourcing Full time

    Azure Site Reliability Engineer OpportunityWe are seeking an experienced Azure Site Reliability Engineer to join our team at RedRock Resourcing. As a key member of our Cloud Function, you will be responsible for designing and implementing cloud systems and processes that ensure high availability, reliability, and scalability.Our client is a leading managed...

  • Azure Cloud Infrastructure Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Head Resourcing Ltd Full time

    Job Title: Azure DevOps EngineerHead Resourcing Ltd is partnering with a successful family-owned business in Glasgow to find an experienced Azure DevOps Engineer.This is a 3rd line infrastructure build and administration role, requiring the design, deployment, and management of cloud infrastructure using Azure DevOps and Terraform.Main...

  • Azure Cloud Infrastructure Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Head Resourcing Ltd Full time

    Job Title: Azure DevOps EngineerHead Resourcing Ltd is partnering with a successful family-owned business in Glasgow to find an experienced Azure DevOps Engineer.This is a 3rd line infrastructure build and administration role, requiring the design, deployment, and management of cloud infrastructure using Azure DevOps and Terraform.Key...

  • Azure Cloud Infrastructure Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Head Resourcing Ltd Full time

    Job Title: Azure DevOps EngineerHead Resourcing Ltd is partnering with a successful family-owned business in Glasgow to find an experienced Azure DevOps Engineer.This is a 3rd line infrastructure build and administration role, requiring the design, deployment, and management of cloud infrastructure using Azure DevOps and Terraform.Main...

  • Azure Cloud Infrastructure Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Head Resourcing Ltd Full time

    Job Title: Azure DevOps EngineerHead Resourcing Ltd is partnering with a successful family-owned business in Glasgow to find an experienced Azure DevOps Engineer.This is a 3rd line infrastructure build and administration role, requiring the design, deployment, and management of cloud infrastructure using Azure DevOps and Terraform.Key...