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CRM Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Maxwell Bond Full time

Job Title: CRM Specialist

Company: Maxwell Bond

Location: Birmingham

Job Type: Full-time

Salary: £40,000 + Benefits

About the Role:

We are seeking a highly skilled CRM Specialist to join our team at Maxwell Bond. As a CRM Specialist, you will be responsible for managing and maintaining our customer relationship management systems, ensuring seamless communication and data exchange between our team and clients.

Key Responsibilities:

  • CRM System Management: Design, implement, and maintain our CRM system to optimize customer engagement and data management.
  • Customer Relationship Building: Develop and maintain strong relationships with clients, understanding their needs and preferences to provide tailored solutions.
  • Marketing and Sales Support: Collaborate with our marketing and sales teams to develop and execute targeted campaigns, ensuring alignment with our business objectives.
  • Data Analysis: Analyze customer data to identify trends and insights, informing business decisions and driving growth.
  • Process Improvement: Continuously evaluate and improve our CRM processes to ensure efficiency, effectiveness, and scalability.

Requirements:

  • Strong Understanding of CRM: Proven experience in managing CRM systems, with a deep understanding of customer relationship management principles.
  • Excellent Communication Skills: Ability to build strong relationships with clients, colleagues, and stakeholders, communicating effectively through various channels.
  • Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions.
  • Technical Skills: Proficiency in CRM software, with experience in data analysis and visualization tools.

What We Offer:

  • Competitive Salary: £40,000 + Benefits
  • Opportunities for Growth: Career development opportunities, with a focus on professional growth and skill development.
  • Collaborative Environment: A dynamic and supportive team environment, with a focus on collaboration and open communication.
  • Recognition and Rewards: Recognition and rewards for outstanding performance, with a focus on employee satisfaction and engagement.