Hospitality Experience Manager
4 days ago
We are seeking a skilled Hospitality Experience Manager to join our team. In this role, you will be responsible for delivering exceptional customer experiences and ensuring that every guest feels valued and cared for.
ResponsibilitiesAs a Hospitality Experience Manager, you will:
- Develop and maintain comprehensive knowledge of hotel features, services, and operations.
- Collaborate with the banquet team to ensure seamless event execution.
- Liaise with clients to understand their needs and preferences.
In addition, you will:
- Answer incoming phone calls in a professional manner, using Hotel's telephone etiquette guidelines.
- Handle guest complaints and comments efficiently and tactfully.
- Follow up with in-house events to ensure ongoing service to guests.
- Up-sell and promote hotel facilities and services to maximize sales revenue.
Key Skills:
• Flexibility
• Responsive
• Service-minded and guest-oriented
• Thorough and methodical approach
• Ability to identify problems
As a Hospitality Experience Manager at Mercure Oxford Hawkwell House, you will enjoy:
- Free night stays in UK hotels and 50% discount in any Accor Restaurant (T&C Applies).
- Discounted hotel rates worldwide in Accor Hotels.
- Continuous learning and development opportunities through Accor Academy.
- Support for your wellbeing in professional and personal life.
- Opportunities to grow your experience anywhere.
Estimated Salary: £28,000 - £38,000 per annum
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