Technical Support and IT Infrastructure Specialist

1 week ago

Croydon, Greater London, United Kingdom CV Library Full time

Career Opportunity: IT Operations and Support Manager

Job Overview:

This role is key to improving our technical operations while maintaining high levels of support, security, and efficiency. As an IT Operations and Support Manager, you will be responsible for providing high-quality technical support, leading and managing a small offshore tech support team, maintaining and improving our IT infrastructure, and ensuring the security of our systems through regular cybersecurity reviews and proactive breach prevention.

Key Responsibilities:
  • Technical Problem Solving & Support:
    • Diagnose and resolve complex technical issues, providing lasting solutions that prevent recurrence.
    • Ensure consistent high-quality support and service for both hardware and software across the organization.
  • Team Leadership & Management:
    • Manage and mentor a small team of technical support staff, providing guidance, setting goals, and ensuring optimal performance.
    • Conduct regular performance reviews and provide ongoing training and development opportunities for the team.
  • IT Process Improvement & System Maintenance:
    • Maintain and improve current IT processes, identifying areas for optimization and implementing necessary updates.
    • Oversee the health and performance of IT systems, ensuring minimal downtime and high operational efficiency.
  • Cybersecurity Review & Risk Management:
    • Perform regular cybersecurity assessments and audits, identifying vulnerabilities and implementing proactive security measures.
    • Develop strategies to prevent potential breaches and ensure data protection compliance.
    • Stay informed on the latest cybersecurity threats and best practices, ensuring the company is prepared to mitigate risks.
  • Technology Implementation & Staff Training:
    • Research, evaluate, and implement new technologies to improve operational efficiency and competitiveness.
    • Ensure smooth deployment of new software and hardware, collaborating with vendors and stakeholders as necessary.
    • Create and deliver training sessions to staff on new technologies, ensuring ease of use and full adoption.
  • Strategic Initiative & Innovation:
    • Utilize industry knowledge and trends to proactively recommend new tools, systems, or processes that drive efficiency and business value.
    • Lead the implementation of large-scale improvements with minimal disruption to ongoing operations, fostering a culture of continuous improvement.
Requirements:
  • Proven experience in technical support, IT operations, and team management, with at least 5+ years in a senior role.
  • Strong understanding of IT infrastructure, networking, hardware, and software troubleshooting.
  • Expertise in cybersecurity principles, threat detection, and prevention.
  • Experience with technology implementation, process optimization, and improving workflows.
  • Deep understanding of network administration, servers, and virtualization.
  • Cybersecurity expertise, including incident response and data protection.
  • Familiarity with cloud platforms, automation tools, and software deployment processes.
  • Experience in developing and delivering technical training to staff.

The estimated salary for this role is between $120,000 and $180,000 per year, depending on location and experience.

  • Infrastructure Development Specialist

    2 weeks ago

    Croydon, Greater London, United Kingdom ATTB - The Big Jobsite Full time

    About the RoleWe are looking for an Infrastructure Development Specialist to join our team at ATTB - The Big Jobsite. The successful candidate will have a strong background in civil engineering with a focus on structural design and analysis.The job involves designing, planning, and overseeing the construction of various infrastructure projects, ensuring they...

  • Technical Support Specialist

    2 weeks ago

    Croydon, Greater London, United Kingdom Planet Recruitment Full time

    Role Summary:This Technical Support Specialist - Education Sector role involves supporting primary schools, managing customer accounts, and maintaining IT hardware and software across school sites. We are looking for a skilled and self-driven individual with a passion for IT and a solid technical background. As a team player with excellent communication and...

  • Technical Support Specialist

    5 days ago

    Croydon, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    As a skilled Field Service Engineer, you will provide exceptional technical support to our clients nationwide. The ideal candidate will possess strong engineering expertise and excellent communication skills, with the ability to work autonomously and as part of a team.We are a leading services provider to a range of retail stores, banks, and cash centres...

  • Technical Support Specialist

    2 weeks ago

    Croydon, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Limited is seeking a skilled Service Engineer to join their team in London and surrounding areas. This exciting opportunity offers the chance to work as an Electrical Maintenance Technician, providing top-notch support to clients across the region.The successful candidate will have experience in electrical maintenance and repair,...

  • Technical Field Specialist

    2 weeks ago

    Croydon, Greater London, United Kingdom Humnize Full time

    Job DescriptionWe are seeking a skilled Technical Field Specialist to join our team at Humnize. As a long-established IT Service Provider, we deliver top-notch deployment and support services to clients across the industry.The successful candidate will have experience in EPOS systems and a strong background in problem-solving. In this role, you will be...

  • Senior Water Infrastructure Specialist

    5 days ago

    Croydon, Greater London, United Kingdom AECOM Full time

    About the RoleWe are seeking a highly skilled Senior Civil Engineer to join our team in St Albans, Croydon, or Basingstoke. As a key member of our Water Solutions team, you will play a vital role in supporting the delivery of Southern Water's capital delivery programme.The successful candidate will have experience working on water and wastewater...

  • Technical Support Specialist

    2 weeks ago

    Croydon, Greater London, United Kingdom Natterbox Limited Full time

    Natterbox Limited seeks an experienced Technical Support Specialist to join their team. This is a critical role that requires strong technical skills, excellent communication abilities, and a customer-centric approach.Job DescriptionThe ideal candidate will have at least 1 year of experience in a customer-facing helpdesk role and possess good IT skills. They...

  • Technical Support Specialist

    1 week ago

    Croydon, Greater London, United Kingdom beBee Professionals Full time £30,000 - £45,000

    As a Technical Support Specialist at BeBee Professionals, you will play a critical role in delivering exceptional technical services to our clients. Based in Croydon, this role involves providing on-site installation, maintenance, and repair services for our customers.Key Responsibilities:Install and maintain equipment at customer locations, ensuring optimal...

  • Library Support Specialist

    2 weeks ago

    Croydon, Greater London, United Kingdom This is an IT support group Full time

    **Company Overview**Croydon Libraries is seeking a talented individual to join our team as a Library Support Specialist. We are committed to delivering exceptional customer service and supporting the development of our diverse communities.**Salary:** £25,000 - £30,000 per annum, dependent on experience.**Job Description:**We are looking for a motivated and...

  • Technical Support Specialist

    7 days ago

    Croydon, Greater London, United Kingdom Hemmersbach GmbH & Co. KG Full time

    Hemmersbach GmbH & Co. KG seeks a skilled Technical Support Specialist to join our onsite support team. In this role, you will provide technical assistance to clients, addressing their deskside and print needs.">We strive to deliver top-notch support services, and as a member of our team, you will play a crucial part in achieving this goal.The ideal...

  • Civil Infrastructure Specialist

    2 weeks ago

    Croydon, Greater London, United Kingdom Youngprocareers Full time

    We are a multisector consultancy providing engineering, management, and development services on projects in 150 countries.">Job DescriptionWe are seeking an experienced Civil Engineer to join our growing Infrastructure team in the south-east of England working on a variety of exciting projects for a diverse range of clients and sectors.The ideal candidate...

  • Regional Technical Support Specialist

    1 week ago

    Croydon, Greater London, United Kingdom Rise Technical Recruitment Full time

    We are seeking a skilled Electro-Mechanical Maintenance Technician to join our client's team as a Field Service Engineer. In this Monday - Friday days based role, you will be responsible for Service, maintenance, and repairs on Electrical, Mechanical, and Plumbing equipment.About the RoleYou will travel to various customer sites within a local patch to...

  • Senior Technical Support and Systems Manager

    2 weeks ago

    Croydon, Greater London, United Kingdom CV Library Full time

    Career Opportunity: Technical Support and IT Infrastructure SpecialistJob Description:We are seeking a highly experienced and proactive Technical Support & IT Operations Manager to join our team. The ideal candidate will be responsible for providing high-quality technical support, leading and managing a small offshore tech support team, maintaining and...

  • Technical Support Engineer

    2 weeks ago

    Croydon, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title: Technical Support EngineerWe are currently seeking a Technical Support Engineer to join our team at Rise Technical Recruitment Limited. As a Technical Support Engineer, you will be responsible for providing technical expertise and support to clients across London and surrounding areas.Key Responsibilities:Provide technical support and guidance to...

  • Technical Service Specialist

    2 weeks ago

    Croydon, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    As a Technical Service Specialist with Rise Technical Recruitment Limited, you will have the opportunity to work in a field-based role for a nationally-renowned manufacturer.The company is known for looking after their staff through long-term job stability while also rewarding them through great benefits. You will be responsible for service, maintenance and...

  • Water Infrastructure Specialist

    2 days ago

    Croydon, Greater London, United Kingdom Pell Frischmann Group Ltd. Full time

    About the CompanyPell Frischmann Group Ltd. is a leading multidisciplinary consultancy with a strong presence in the UK.We are seeking a highly motivated and detail-oriented Water Infrastructure Specialist to join our Exeter and Croydon based Water Structures team.The successful candidate will have the opportunity to work on various key projects in the water...

  • Network Infrastructure Specialist

    2 weeks ago

    Croydon, Greater London, United Kingdom Public Sector Resourcing Full time

    We are seeking a seasoned Network Change And Release Manager to join our team at Public Sector Resourcing. As a critical member of our Service Operations Change Enablement team, you will play a pivotal role in building and implementing robust Change and Release management within Networks and Infrastructure (N&I). Your expertise in ITIL-based control will...

  • Technical Field Support Specialist

    5 days ago

    Croydon, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    Company OverviewRise Technical Recruitment Limited is a reputable and experienced company that provides services to a range of retail stores, banks, and cash centres nationwide.

  • Technical Support Engineer

    1 week ago

    Croydon, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    Technical Support EngineerWe are seeking a skilled Technical Support Engineer to join our team in the South East region.This is an exciting opportunity to work with a leading services provider to a range of retail stores and banks nationwide.The successful candidate will be responsible for:Maintaining and repairing equipment to ensure optimal...

  • Technical Appliance Service Specialist

    2 weeks ago

    Croydon, Greater London, United Kingdom Rise Technical Recruitment Full time

    **About the Role:**We are seeking an experienced Technical Appliance Service Specialist to join our expert team in South London. As a key member of our operations, you will be responsible for servicing and repairing domestic appliances, working closely with our clients around the London area.In this role, you will cover a local patch, ensuring timely and...