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Operations Analyst
1 month ago
We're a financial wellbeing platform that helps employees understand their money better, get out of debt faster, and save for their future. Our platform is designed to improve employee financial wellbeing, reducing stress and worry associated with financial difficulties.
Job DescriptionSenior Client Operations AnalystWe're looking for a Senior Client Operations Analyst with analytical and problem-solving skills to join our Business Operations Team. As a key member of the team, you'll be responsible for key client operational processes end-to-end, supporting client setup, configuration, validation, and payment processes.
Key Responsibilities- Ownership of key operational processes, including employer setup & configuration, validations, and payment processes.
- Responsible for calculating KPI metrics and assisting the team in achieving these KPIs to enable the business to track performance and make data-driven decisions.
- Creating reports to monitor and drive client operations performance.
- Monitoring and controlling process performance and communicating results to applicable stakeholders.
- Working with teams across the business to ensure client operations deliver the best possible outcome for all stakeholders.
- Investigating and communicating effectively any problems with the platform or processes to applicable team members to ensure business continuity.
- Presenting client operations performance metrics at regular team stand-ups.
- Previous experience in Client Operations within the financial services sector.
- Excellent time management skills with a track record of successfully and accurately producing reports from large data sets.
- Foundational knowledge of financial regulations and compliance.
- Excellent analytical and problem-solving skills, as well as the ability to identify trends using data.
- A strong desire to help build a business that delivers a meaningful difference to society.
- A competitive company bonus scheme.
- 25 days holiday with an extra day off on your birthday.
- Office-first policy with up to a day a week working from home.
- Generous company benefits, including pension and life assurance, and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships.
- Enhanced policies that are family and pet-friendly, including company sick pay and paternity leave.
- Great career development in a fast-paced environment.
- Volunteer days as part of our CSR program.
- More great perks, including weekly snacks, tuckshop, cycle to work, help to save, and much more
We're proud to be an equal opportunities employer, celebrating diversity and committed to creating an inclusive work environment where all employees and applicants can flourish.
