Administrative Support Professional
4 weeks ago
About the role
As an Administrative Support Professional at Anchor Hanover, you will play a vital role in providing a responsive and effective administrative service to our team. Your key responsibilities will include:
- Supporting the Estate Manager across a range of administrative tasks, including filing, photocopying, taking telephone calls, record-keeping, and income collection.
- Dealing with all aspects of estate management, such as arrears, voids, and repairs.
- Deputising for the Estate Manager when needed.
- Dealing with estate enquiries and producing information for residents, including newsletters.
- Liaising with residents, staff, contractors, stakeholders, and partners as required.
About you
We are looking for a highly efficient and organised administrator who is keen to use their skills in a socially responsible setting. To succeed in this role, you will need:
- An understanding of and empathy with the needs of older people.
- The ability to work as part of a team and on your own.
- Outstanding organisation and communication skills.
- A good standard of general education, alongside IT literacy.
- To be a practical person with common sense and initiative.
We need people who share our values, people who are friendly, customer-focused, calm, and have the ability to work with a wide range of people. Being computer literate is also essential.
Our values
We believe that our customers should be able to choose how they live in later life. This means listening carefully so we can shape our homes and services around their changing needs and concerns.
A great place to work
Anchor Hanover is England's largest not-for-profit provider of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We're not-for-profit, which means every penny we make or save is invested in the people who live with us, the places they live, and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development, and improved facilities.
A rewarding environment
From health and happiness to finance and your career, we'll give you all the support you need.
Health & happiness
- Gym, fitness, and wellbeing discounts.
- Mental health support.
- Flexible working options.
Finance
- Pension plan – contribute between 4% and 8%, and we'll match it or better.
- Quick and easy pension transfer service.
- Savings and financial advice, loans, free life assurance.
- Discounts on shopping, holidays, phones, technology, and more.
Career
- Ongoing personal and professional development programme.
- Leadership Pathways online learning resources.
- Career progression and promotion opportunities.
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