Field-Based Business Resolution Specialist
1 month ago
SSE Enterprise is committed to delivering sustainable solutions for businesses across the UK, and we're seeking a talented Field-Based Business Resolution Specialist to join our team.
This role offers an exciting opportunity to work in a field-based environment, managing a portfolio of customers and resolving their outstanding accounts and securing future payments.
You will oversee the collection of overdue payments on business accounts, attend court to apply for warrants if required, and manage account queries and meter disputes with customers and internal stakeholders through to resolution.
We are looking for someone with confidence when dealing with customers, strong communication and conflict management skills, patience and the ability to listen to work with customers to solve problems, and a high level of safety awareness as you will be predominately lone working.
A full UK driving license is essential due to the travel requirements and use of company vehicle for Business use only.
The salary for this role is approximately £35,000 - £40,000 per annum, depending on experience.
As a Field-Based Business Resolution Specialist, you will have the opportunity to work with a range of customers, from small businesses to large corporations, and develop your skills in conflict resolution and negotiation.
In return, we offer a comprehensive benefits package, including 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more.
We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE.
Benefits include Sharesave Scheme, option to purchase up to 10 days holiday, interest-free technology loans, 24/7 free and confidential employee counselling service, private healthcare discounts, subsidised gym memberships, 21 weeks full pay maternity leave, Cycle to Work scheme with generous £2500 limit, and Interest-free salary advance to cover transport season tickets.
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