Technical Service Specialist

3 weeks ago


Braunstone, United Kingdom Avantor Full time
Job Title: Technical Service Specialist

Avantor is seeking a skilled Technical Service Specialist to join our team in the United Kingdom.

Job Summary:

The Technical Service Specialist will be responsible for ensuring the optimal performance of laboratory equipment. This includes installation, preventative maintenance, repairs, and calibrations, all delivered efficiently and promptly.

Key Responsibilities:
  • Provide comprehensive technical support for designated equipment, including installation, preventative maintenance, repair, and calibration.
  • Focus on customer requirements, offering professional advice when needed, and promoting products and service contracts whenever possible.
  • Perform high-standard servicing and repair of products.
  • Repair and calibrate instruments and products as necessary.
  • Install and commission products in the company portfolio.
  • Prepare calibration reports and certificates.
  • Respond promptly to technical enquiries and resolve issues to customer satisfaction.
  • Generate leads for sales and service revenue while in the field.
  • Collaborate with the Service Manager on field issues.
  • Set and own goals in conjunction with the Department Manager as per VWR PMP process.
  • Cross-train team members in specific areas of expertise.
  • Demonstrate strong fault-finding abilities.
Requirements:
  • Diploma/Degree in Mechanical/Electrical Engineering or related discipline.
  • Minimum 3 years experience in technical services or a similar field.
  • Full clean driving license.
  • Strong background in field service or technical support within a high-value electrical capital equipment environment.
  • Excellent customer-facing skills.
  • Flexibility to move between different client sites.
  • Ability to remain calm under pressure.
  • Self-motivated with effective time management skills.
  • Up-to-date with technical developments in the area of expertise.
Why Avantor?

Avantor is proud to be an equal opportunity employer. We are committed to helping you on your career journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success.



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