Senior Support Consultant

3 days ago


Redcar, Redcar and Cleveland, United Kingdom Vero HR Ltd Full time
About Us

Vero HR Ltd is a leading supplier and manufacturer of marine safety products based in Redcar.

We have an exciting opportunity for a Senior Customer Support to join our team. As the Internal Recruitment Partner for our company, we pride ourselves on delivering excellent customer service and ensuring prompt resolution and customer satisfaction.

Job Description

This position requires strong problem-solving skills, technical expertise, and the ability to work effectively in a fast-paced environment. The successful candidate will be responsible for:

  • Providing high levels of service to internal customers
  • Working cross-functionally with other areas of the business to ensure prompt resolution and customer satisfaction
Key Responsibilities

The key responsibilities of this role include:

  • Supporting the Customer Operations Manager
  • Acting as a senior escalation point when required
  • Providing high levels of service to internal customers
Requirements

To be successful in this role, you will need:

  • Previous experience in military support or a related industry (would be beneficial)
  • Experience of working in a customer-focused and deadline-driven environment
  • A logical and proactive approach to problem solving
  • Excellent communication skills (written and verbal)
  • Ability to work in a fast-paced environment while maintaining a strong attention to detail
  • Good IT skills with experience of Microsoft Office, including Microsoft Dynamics or an alternative CRM system
  • Experience in using Microsoft Excel (pivot tables, V-lookups & formulas)
  • Ability to work well within a team and independently
  • Previous experience of deputising for a senior manager (would be highly desirable)
  • Live within a commutable distance to the offices in Redcar
Salary and Benefits

The salary for this position is £48,000 - £58,000 per annum, depending on skills, knowledge, and experience. Additional benefits include:

  • 25 days annual leave plus bank holidays
  • Pension Scheme
  • Long service awards
  • Paternity pay
  • Enhanced sick pay after probationary period
  • Whirlpool appliance discount


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