Luxury Retail Manager

6 hours ago


Liverpool, Liverpool, United Kingdom Frasers Group Full time

We are seeking a highly skilled and experienced Luxury Retail Manager to lead our team at our Liverpool Flagship store. As a key member of our team, you will be responsible for driving the commercial performance of the boutique on a day-to-day basis while leading the team to deliver an exceptional service.

**Key Responsibilities:**

  • Oversee and execute all operational responsibilities related to running the store
  • Build an engaged and loyal customer base
  • Connect directly with clients to inspire fashion styling, receive inquiries, and sell desired items
  • Create and maintain customer profiles via Flannels' clienteling tool
  • Build and own a personal client book
  • Research, source, and find products to satisfy clients' requests and needs
  • Monitor correspondence and ensure prompt response to all enquiries

**Qualifications and Experience:**

  • Background in a retail leadership management role
  • Outstanding written and verbal communication skills (fluency in English both written and spoken) along with excellent customer service, negotiation, and interpersonal skills
  • Experience working in a personal shopping/styling role is desired
  • Deep product and brand awareness in the luxury goods market and high net worth client base
  • Strong work ethic and natural ability to think outside the box and problem solve to strict deadlines

**What We Offer:

  • A competitive basic rate salary: £28,256 per annum
  • Incentive Bonus Scheme
  • Monthly Group Rewards and Recognition
  • Long Service awards
  • Join the Fearless1000 Incentive Scheme watch THIS video to find out more
  • 28 Days Holiday
  • 50% Instore Uniform Discount
  • Discounted Gym membership
  • Group Wide 20% Discount across all Frasers Group brands

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