Luxury Retail Manager
6 hours ago
We are seeking a highly skilled and experienced Luxury Retail Manager to lead our team at our Liverpool Flagship store. As a key member of our team, you will be responsible for driving the commercial performance of the boutique on a day-to-day basis while leading the team to deliver an exceptional service.
**Key Responsibilities:**
- Oversee and execute all operational responsibilities related to running the store
- Build an engaged and loyal customer base
- Connect directly with clients to inspire fashion styling, receive inquiries, and sell desired items
- Create and maintain customer profiles via Flannels' clienteling tool
- Build and own a personal client book
- Research, source, and find products to satisfy clients' requests and needs
- Monitor correspondence and ensure prompt response to all enquiries
**Qualifications and Experience:**
- Background in a retail leadership management role
- Outstanding written and verbal communication skills (fluency in English both written and spoken) along with excellent customer service, negotiation, and interpersonal skills
- Experience working in a personal shopping/styling role is desired
- Deep product and brand awareness in the luxury goods market and high net worth client base
- Strong work ethic and natural ability to think outside the box and problem solve to strict deadlines
**What We Offer:
- A competitive basic rate salary: £28,256 per annum
- Incentive Bonus Scheme
- Monthly Group Rewards and Recognition
- Long Service awards
- Join the Fearless1000 Incentive Scheme watch THIS video to find out more
- 28 Days Holiday
- 50% Instore Uniform Discount
- Discounted Gym membership
- Group Wide 20% Discount across all Frasers Group brands
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