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Field Service Engineer

2 months ago

Luton, Luton, United Kingdom TSG UK Solutions Ltd Full time
Field Service Technician Opportunity

We are seeking a skilled Field Service Technician to join our team at TSG UK Solutions Ltd. As a key member of our nationwide team, you will be responsible for the servicing, maintenance, and repair of critical equipment across our customers' depots.

Key Responsibilities:
  • Conduct daily diagnostic testing, troubleshooting, and repair of customer equipment.
  • Install and commission new equipment to ensure seamless operation.
  • Maintain and enhance customer relationships through effective communication and issue resolution.
  • Produce timely and accurate service reports to inform business decisions.
  • Ensure all calls are attended promptly and within set Service Level Agreements (SLAs).
  • Maintain company equipment in good working order and ensure compliance with health, safety, and environmental guidelines.
Requirements:
  • Mechanical or Electrical Engineering qualification (HNC/HND or equivalent) and/or relevant experience.
  • Strong technical awareness and ability to work with hand tools.
  • Excellent customer service skills with the ability to interact confidently and professionally with end customers.
  • Flexible approach with the ability to work independently or as part of a team.
  • Good communication skills and ability to produce clear, concise reports.
  • Understanding of PC hardware, networking, and IT troubleshooting is a plus.

We are committed to providing a supportive environment where you can thrive and grow with our company. If you are a motivated and skilled individual looking for a challenging yet rewarding role, we encourage you to apply.