Field Service Technician

2 weeks ago

Warrington, United Kingdom Virgin Media Full time
Job Description

Job Title: Field Service Technician

Job Summary: We are seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing and maintaining our broadband network, ensuring that our customers receive the best possible service.

Key Responsibilities:

  • Install and maintain our broadband network, including cables, routers, and other equipment
  • Diagnose and resolve technical issues with our network and equipment
  • Provide excellent customer service, responding to customer queries and resolving issues in a timely and professional manner
  • Work collaboratively with our technical team to share information and best practices
  • Document processes and follow company standard procedures and protocols

Requirements:

  • A UK Manual driving licence
  • Comfortable working at heights and outside in all weathers
  • Problem-solving skills and ability to find suitable solutions for customers
  • Excellent communication and interpersonal skills
  • Organised and motivated individual with a customer-focus

What We Offer:

  • A competitive salary of £29,000, plus overtime and performance-based commission
  • A company van and 25 days of annual leave, including your birthday
  • A first-rate pension programme with up to 10% matching contributions
  • Access to wellbeing benefits, including the Unmind App and BUPA medical coverage
  • Life insurance and a healthcare plan
  • Support for all family situations, including neonatal leave and excellent maternity and paternity policies

Next Steps: If you think you have the skills and experience we're looking for, please submit your application. We'll be in touch to discuss the next steps in the process.

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