Data Center Operations Specialist

3 weeks ago


Slough, Slough, United Kingdom Equinix Full time

About the Role

As a Customer Operations Technician at Equinix, you will be at the forefront of delivering exceptional service to our data center customers. You will be responsible for ensuring customer satisfaction by promptly meeting order requirements, delivering exceptional customer experiences during interactions, and supporting new deployments and existing alterations according to operating procedures.

Responsibilities

  • Ensure customer satisfaction by promptly meeting order requirements
  • Deliver exceptional customer experiences during interactions
  • Support new deployments and existing alterations according to operating procedures
  • Provide on-site support through access control and escorting services
  • Develop into a trusted point of escalation for customers

Requirements

  • Experience in Customer Service, Operation Centres or Data centres
  • Experience of Cat6a / Fibre Cabling techniques (Installation, Termination & Testing)
  • You will need to be willing to work a shift rota that includes day and night shifts
  • Motivation to work autonomously

Why Equinix?

  • Competitive salary
  • 25 days holiday plus bank holidays, with the opportunity to purchase more (pro rata for shift positions)
  • Insurance and Health: Life Assurance, Income Protection, Critical Illness Insurance, Private Healthcare, Eye Care Coverage, and Gymflex Membership
  • Investment: Employee Stock Purchase Plan and Company Pension Plan
  • Travel: Cycle to Work Scheme and Annual Season Ticket Loan
  • Excellent growth and advancement opportunities

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing the Equinix website.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.



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