Customer Journey Expert
3 days ago
Join Our Team:
Moss is seeking a highly skilled Sales Associate to join our team as a Customer Journey Expert. As a Brand Ambassador, you will be responsible for delivering exceptional customer experiences and promoting customer service excellence. You will interact with a broad range of customers, provide individual bespoke advice, and strive for high productivity.
About the Role:
The ideal candidate will have strong product knowledge, including Hire, Custom Made, Retail, Alterations, and Ship from Store. They will also be aware of external opportunities to improve store performance and provide the best customer experience. The successful candidate will assist store management with stockroom and back area housekeeping, including receiving deliveries and stock handling.
Key Responsibilities:
- Deliver an exceptional customer experience, following the Moss Essential Steps of Service.
- Strive for high productivity, seizing opportunities to maximise sales and services goals.
- Have strong product knowledge for all our services.
Requirements:
- Key Skills:
- Familiarity with POS Systems, including cash tills, credit card processing, and inventory management systems.
- Basic Product Knowledge: understanding the features, benefits, and products available in the store.
Rewards & Benefits:
- Estimated Salary: £30,000 - £40,000 per annum, depending on experience.
- Employee Discount: 70% discount across all stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
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