After Sales Manager
4 weeks ago
Job Title: After Sales Manager
Bolton Kia, a leading Kia dealership, is seeking an experienced After Sales Manager to join their team. As a key member of the service department, you will be responsible for leading a team of 26, including 12 vehicle technicians, 2 apprentices, and 4 Service Advisors.
Main Responsibilities:
- Develop and implement successful service standards and procedures.
- Manage and maintain service desk communications with both the team and customers.
- Supervise Service and Aftersales team ensuring targets are met.
- Promote good customer relationships improving Customer satisfaction while maintaining quality and repair times.
- Ensure customer satisfaction, addressing customer concerns and complaints in a timely and professional manner.
- Review and update service methods whenever necessary to improve overall efficiency.
- Conduct quarterly appraisals of team members and identify areas for improvement / development.
- Create and present regular progress reports to senior management.
- Instruct customers on work required, care and maintenance.
- Ensure housekeeping standards and maintained to a high level, including the workshop and car park areas.
Requirements:
- Must be driven, enthusiastic and keen to exceed both company and customer expectations.
- Excellent leadership and organisational skills.
- Previous experience in the same or similar role.
- 100% focused on delivering an excellent after sales experience for customers.
- Exceptional organisation and diary management skills.
- Proficient in Microsoft office and service-related programmes.
- Full clean driving license.
- Smartly presented at all times.
- Must be open to new ways of doing things and able to quickly adapt to our processes.
- Working hours Monday-Friday 8am – 5.30pm, alternate Saturdays 8am – 12.30pm.
Bolton Kia offers a competitive basic salary with a realistic OTE of £51,000 based on achievement against budget, plus excellent benefits including Employee Car Scheme, Private Medical Care, Annual Health Checks, and more.
Location:
The Bolton Kia dealership spans across two separate buildings, both based on Middlebrook Retail Park, with free parking, located off Junction 6 of the M61. The nearest train station is Horwich Parkway.
There is step-free access throughout the building.
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