After Sales Manager

4 weeks ago


Bolton, Bolton, United Kingdom Kia Europe Full time

Job Title: After Sales Manager

Bolton Kia, a leading Kia dealership, is seeking an experienced After Sales Manager to join their team. As a key member of the service department, you will be responsible for leading a team of 26, including 12 vehicle technicians, 2 apprentices, and 4 Service Advisors.

Main Responsibilities:

  • Develop and implement successful service standards and procedures.
  • Manage and maintain service desk communications with both the team and customers.
  • Supervise Service and Aftersales team ensuring targets are met.
  • Promote good customer relationships improving Customer satisfaction while maintaining quality and repair times.
  • Ensure customer satisfaction, addressing customer concerns and complaints in a timely and professional manner.
  • Review and update service methods whenever necessary to improve overall efficiency.
  • Conduct quarterly appraisals of team members and identify areas for improvement / development.
  • Create and present regular progress reports to senior management.
  • Instruct customers on work required, care and maintenance.
  • Ensure housekeeping standards and maintained to a high level, including the workshop and car park areas.

Requirements:

  • Must be driven, enthusiastic and keen to exceed both company and customer expectations.
  • Excellent leadership and organisational skills.
  • Previous experience in the same or similar role.
  • 100% focused on delivering an excellent after sales experience for customers.
  • Exceptional organisation and diary management skills.
  • Proficient in Microsoft office and service-related programmes.
  • Full clean driving license.
  • Smartly presented at all times.
  • Must be open to new ways of doing things and able to quickly adapt to our processes.
  • Working hours Monday-Friday 8am – 5.30pm, alternate Saturdays 8am – 12.30pm.

Bolton Kia offers a competitive basic salary with a realistic OTE of £51,000 based on achievement against budget, plus excellent benefits including Employee Car Scheme, Private Medical Care, Annual Health Checks, and more.

Location:

The Bolton Kia dealership spans across two separate buildings, both based on Middlebrook Retail Park, with free parking, located off Junction 6 of the M61. The nearest train station is Horwich Parkway.

There is step-free access throughout the building.



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