Surf Resort Ambassador
1 week ago
About the Role:
The Visitor Experience Team Member plays a vital role in crafting unforgettable experiences for our guests at Lost Shore Surf Resort. This position encompasses everything from answering inquiries and resolving concerns to handling transactions swiftly and accurately.
Key Responsibilities:
- Respond to guest queries about the resort, either in person, on the phone, or using our CRM and bookings systems.
- Work as a team member of the Visitor Experience (VE) Team, in both front-of-house and back-of-house capacities.
- Accountable for delivering a world-class visitor experience and ensuring that information is delivered accurately, timely, and in an appropriate manner.
- Report to the VE Manager and work with the VE Team Leaders.
What We're Looking For:
- A customer-centric approach, consistently raising the bar and striving for unparalleled service standards.
- The ability to flourish in high-pressure environments, driven by boundless energy and a relentless pursuit of excellence.
- A passion for our core offerings and experiences.
- Maintaining composure in challenging scenarios, adept at resolving issues and emergencies swiftly and effectively, ensuring guest satisfaction remains paramount.
Why Join the Lost Shore Team?
- A front-row seat to the opening of Europe's largest inland surf resort.
- A team that knows how to have fun at work but equally understands the value of hard graft.
- A chance to put your stamp on Lost Shore's legacy.
- An attractive salary and competitive benefits package, including 28 days paid holiday, pension, and more.
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Surf Resort Ambassador
4 days ago
Edinburgh, Edinburgh, United Kingdom Lost Shore Surf Resort Full timeAbout the Role:The Visitor Experience Team is the heartbeat of Lost Shore Surf Resort, responsible for crafting unforgettable experiences for our visitors. As a Visitor Experience Team Member, you will be the face of our resort, ensuring every interaction leaves a lasting impression.Key Responsibilities:Respond to visitor inquiries and resolve concerns in a...
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Surf Resort Ambassador
4 days ago
Edinburgh, Edinburgh, United Kingdom Lost Shore Surf Resort Full timeAbout the Role:The Visitor Experience Team is the heartbeat of Lost Shore Surf Resort, responsible for crafting unforgettable experiences for our visitors. As a Visitor Experience Team Member, you will be the face of our resort, ensuring every interaction leaves a lasting impression.Key Responsibilities:Respond to visitor inquiries and resolve concerns in a...
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Edinburgh, Edinburgh, United Kingdom Lost Shore Surf Resort Full time{"h1": "Duty Manager at Lost Shore Surf Resort", "p": "At Lost Shore Surf Resort, we are seeking a highly motivated and customer-focused Duty Manager to join our team. As a key member of our operations team, you will be responsible for delivering a world-class visitor experience, ensuring that our resort meets the highest standards of cleanliness, customer...
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Resort Operations Manager
1 week ago
Edinburgh, Edinburgh, United Kingdom Lost Shore Surf Resort Full time{"h1": "Duty Manager at Lost Shore Surf Resort", "p": "At Lost Shore Surf Resort, we are seeking a highly motivated and customer-focused Duty Manager to join our team. As a key member of our operations team, you will be responsible for delivering a world-class visitor experience, ensuring that our resort meets the highest standards of cleanliness, customer...
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1 week ago
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Maintenance Technician
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Edinburgh, Edinburgh, United Kingdom Lost Shore Surf Resort Full timeAbout the RoleWe are seeking a highly skilled Maintenance Technician to join our team at Lost Shore Surf Resort in Edinburgh. As a key member of our maintenance team, you will play a vital role in ensuring the smooth operation of our surf resort, including the wave pool, water treatment system, and buildings.Key ResponsibilitiesCarry out reactive and...
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