Senior Reliability Lead
2 days ago
Salary: £80,000 - £110,000 per annum
About the RoleWe are seeking a highly skilled Senior Reliability Lead to join our team in Glasgow. As a key member of our Markets team, you will be responsible for monitoring and maintaining our critical technology infrastructure.
You will work closely with our technical teams to identify and resolve complex technical issues, ensuring minimal disruption to our operations. Your expertise will be essential in developing and implementing preventative maintenance tasks, utilising monitoring tools and metrics to prevent potential issues.
Key Accountabilities:
- Provide technical support to resolve complex issues, developing the support model and service offering to improve customer satisfaction.
- Execute preventative maintenance tasks on hardware and software, and utilise monitoring tools/metrics to identify, prevent and address potential issues.
- Maintain a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
- Analyse system logs, error messages and user reports to identify root causes of hardware, software and network issues, providing resolutions by fixing or replacing faulty components, reinstalling software or applying configuration changes.
- Automate, monitor enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
- Identify and remediate or raise potential service impacting risks and issues.
Vice President Expectations:
- Advise key stakeholders on functional and cross-functional areas of impact and alignment.
- Manage and mitigate risks through assessment, supporting the control and governance agenda.
- Demonstrate leadership and accountability for managing risk and strengthening controls in relation to team work.
- Demonstrate comprehensive understanding of organisation functions to contribute to achieving business goals.
- Collaborate with other areas of work to keep up-to-date with business activity and strategies.
- Create solutions based on sophisticated analytical thought, comparing and selecting complex alternatives.
- Adopt and include research outcomes in problem-solving processes.
- Build and maintain trusting relationships with internal and external stakeholders to accomplish key business objectives.
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