IT Infrastructure Support Specialist

4 weeks ago


London, Greater London, United Kingdom Planet Education Networks Full time

Job Summary:

We are seeking a highly skilled IT Infrastructure Support Specialist to join our team at Planet Education Networks. The successful candidate will be responsible for providing comprehensive support for the management, maintenance, and enhancement of our IT infrastructure across multiple campuses.

Key Responsibilities:

  • IT Infrastructure Administration: Perform routine administration of our IT infrastructure and network, across various locations, and implement and maintain basic network security measures.
  • Device Management and Configuration: Oversee the configuration, deployment, and management of company devices, including desktops, laptops, and mobile devices, and ensure all devices are updated with the latest software and security patches.
  • IT Infrastructure Documentation: Create and maintain comprehensive documentation for IT infrastructure, including system configurations, network maps, and operational procedures.
  • Policy Creation and Management: Assist in developing, implementing, and managing IT policies and procedures, ensuring alignment with industry standards and regulatory requirements.
  • IT Implementations and Projects: Assist in the planning, deployment, and maintenance of new IT infrastructure projects, ensuring timely and efficient implementations across campuses.

Requirements:

  • A minimum bachelor's degree in IT or a related field.
  • 1-2 years of experience in 1st Line support.
  • Knowledge of Microsoft Windows 10, 11, MacOS, iOS, and setting up Printers.
  • Experience with Intune, Azure administration, Microsoft Office 365, SharePoint, Teams, OneDrive, MS Entra ID, DHCP, and DNS.
  • An understanding of Wireless network technologies (Unifi).
  • Understanding of SIP/IP telephone Systems.
  • Previous experience in an IT Support role, preferably within an educational institution.

Desirable Certifications:

  • Microsoft Certifications
  • Firewalls
  • CompTIA+

Benefits:

  • Annual leave (5.6 weeks) + bank holidays.
  • Statutory Sick Pay.
  • Statutory maternity/paternity pay.
  • Training and self-development opportunities.
  • Grocery discounts.
  • Cycle to work scheme.
  • Financial wellbeing education.


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