Cloud Architect

3 weeks ago

London, Greater London, United Kingdom Amazon Full time
About the Role

We are seeking a highly skilled Senior Technical Account Manager to join our team at Amazon. As a Senior Technical Account Manager, you will be the primary technical point of contact for one or more customers, helping to plan, debug, and oversee ongoing operations of business-critical applications.

Key Responsibilities
  • Learn and use groundbreaking Cloud technologies
  • Interact with leading technologists around the world
  • Work on critical, highly complex customer problems that may span multiple AWS Cloud services
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
  • Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues
  • Write tutorials, how-to videos, and other technical articles for the customer community
  • Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services
  • Drive projects that improve support-related processes and our customers' technical support experience
  • Assist in Design/Architecture of AWS and Hybrid cloud solutions
  • Help Enterprises define IT and business processes that work well with cloud deployments
About the Team

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Minimum Requirements
  • Bachelor's Degree in Computer Science, IT, Math, or related discipline required, or equivalent work experience.
  • 15+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment.
  • External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences.
  • Ability to manage multiple tasks and projects in a fast-moving environment.
  • Be mobile and travel to client locations as needed.

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