Operations and Maintenance Technician

3 weeks ago


London, Greater London, United Kingdom ENGINEERINGUK Full time

About Our Team

We are a team of experienced professionals at EngineeringUK, dedicated to delivering high-quality services to our clients. We are seeking an Operations and Maintenance Technician to join our team, responsible for configuration and maintenance of supported applications/services, monitoring systems/daily checks to identify potential issues early and prevent incidents from happening, and analysing trends in monitoring/incidents to provide ongoing improvement.

Job Description
  • This role will involve providing 2nd/3rd line support and performing BAU tasks on supported applications/services.
  • The ideal candidate will have operational knowledge of working in an ITIL-based technology environment and experience of service desk tools.

Responsibilities

  • Providing site-based cover during core hours (currently 08:00-18:00hrs) on an 8hr shift basis - weekdays.
  • Out of hours and weekend cover where required by the business.

Requirements

  • Operational knowledge of the agile delivery methodology.
  • ITIL certification.
  • Agile certification.
  • Apps Script experience (or Javascript/an object-oriented programming language).

What We Offer

  • A competitive salary of £45,000 - £55,000 per annum, depending on experience.
  • Ongoing training and development opportunities through our Academy program.
  • A dynamic and inclusive work environment.


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